Agency Customer Stories

Cadence Outbound

Lead Gen Agency · Austin, TX · Founded 2021 · 14 people

From 8 clients to 42 — same headcount.

5.2×

Client book

99.4%

Deliverability

180

Inboxes managed

14d → 4d

Client onboarding

The challenge

Every new client meant onboarding their domains, warming new inboxes, building ICP-specific sequences, and watching deliverability daily. Each new client took two weeks to ramp. Cadence's growth wasn't capped by demand — it was capped by ops capacity. They were turning down clients in a market that wanted them.

The solution

One Polluxa workspace per client. Multi-inbox deliverability monitor watches every domain across all clients. Per-client sequence builder gave non-technical AMs the keys. SDR Agent runs prospecting; Outbound Agent handles per-client sending; Enrichment Agent keeps contact records live without a human in the loop.

The outcome

Cadence grew from 8 to 42 active client engagements without adding a single SDR or ops engineer. Their dedicated ops engineer was reassigned to client strategy. Client onboarding dropped from 14 days to 4. Cohort margin on each new client is now 38 points higher than before the migration.

We stopped capping growth at our ops team's bandwidth. The agents do the per-client work. We do the strategy.

Marcus Reilly, Founder · Cadence Outbound

Synapse SDR

AI SDR Agency · London · Founded 2023 · AE-led model

AI SDRs that book 3 demos per inbox per day.

12

Clients per AE

3.1

Demos/inbox/day

−40%

Headcount cost

+18 pts

Prospect NPS

The challenge

Synapse was founded on the bet that AI SDRs would outperform human ones on the right ICP. The bet worked — but to deliver it they were duct-taping six tools together (sequencing, dialing, enrichment, scheduling, deliverability, attribution). Integration drag turned a healthy unit economic into a thin one. They couldn't scale.

The solution

Replaced the six-tool stack with Polluxa CRM. The SDR Agent runs research, qualification, sequencing and meeting booking on one workspace per client. Each AE supervises 12 client engagements in parallel — same caseload they used to manage at 3 clients on the old stack.

The outcome

Caseload per AE jumped 4×. Cost per booked meeting dropped 41% (no more integration tax, no more tool stack). Replied-prospect NPS — measured by post-meeting buyer survey — rose 18 points, because the SDR Agent never sends a follow-up that contradicts a previous one.

The bet on AI SDRs only works if the integration tax goes to zero. Polluxa is the first stack that gave us that. Everything else is a science project.

Olivia Hayward, Co-founder · Synapse SDR

Nightowl Meetings

Appointment Setting Agency · Dubai · Founded 2022 · 22-person hybrid team

Books meetings while the team sleeps.

48%

After-hours bookings

9

Timezones served

22% → 9%

No-show rate

38% → 6%

Night-shift attrition

The challenge

Nightowl's proposition is "meetings, fast" — and "fast" means any timezone, any day. But their 22-person human team could only credibly cover three timezones at scale. Night shifts had punishing attrition. They were leaving meetings on the table in every region where their clients had buyers but Nightowl had no coverage.

The solution

The Polluxa Meeting Agent now runs continuously across all 9 timezones Nightowl's clients operate in. It handles scheduling, no-show recovery, reschedules, and friction-free local-language follow-ups. The human team focuses on the warmest 30% of leads — the ones where a real voice changes the outcome.

The outcome

48% of all meetings now book outside business hours. No-show rate fell from 22% to 9% — the agent's automatic confirms-and-reschedules outperform a tired human at 11 PM. Night-shift attrition fell from 38% to 6%, because Nightowl no longer needs a night shift. The team is on day shifts only, and revenue keeps growing.

Our promise is "meetings, fast." The agent is the fastest team member we have — and it never sleeps. That's a real competitive advantage in this category, not a marketing line.

Faiza Khan, Co-founder · Nightowl Meetings

We power growth for category-defining agencies.

From 8 clients to 42 — same headcount.

The challenge

The solution

The outcome

AI SDRs that book 3 demos per inbox per day.

The challenge

The solution

The outcome

Books meetings while the team sleeps.

The challenge

The solution

The outcome

Build your agency story next.