Polluxa Help Desk unifies every customer message — WhatsApp, email, web chat — into a single threaded inbox with AI deflection, SLA timers and a knowledge base that learns as your agents resolve.
Every channel, every conversation, every SLA — managed from one workspace.
Every customer message routed to one place, threaded by contact — with two-way replies on every channel from one composer.
WhatsApp Business out of the box — templates, media, location, automation. No middleware, no reseller fees.
Per-segment SLA timers with smart re-routing. Tickets self-escalate if response or resolution windows slip.
Polluxa AI answers FAQs, drafts replies and surfaces relevant KB articles — auto-resolving 30–50% of tickets.
Public and internal KB with versioning. Every resolved ticket can spawn a draft article — reviewed by your team.
First response, resolution time, backlog, CSAT, channel mix — all live, sliceable by agent, queue or product line.
A workspace your agents actually want to live in. Built for speed.
Polluxa teams cut first-response times in half within 30 days. The combination of AI deflection, smart routing and SLA timers keeps the queue moving — and CSAT climbing.
Stop bouncing customers between tools. Run sales, marketing and support in the same workspace — with shared context everywhere.