Customer Stories · Polluxa

PharmEasy

Pharma · PLM · India · Founded 2015 · 2,000+ employees

How PLM accelerated pharma compliance cycles.

38%

Faster compliance

−62%

Rework

3 mo

To go-live

22

States, one platform

The challenge

India's largest e-pharmacy was running compliance across 22 states with disparate documentation. OTC formulations lived in spreadsheets. Evidence collection was manual, with state-specific CDSCO, ASU drug and FSSAI requirements changing more often than the spreadsheet could keep up with. Every new product launch took three to four months of compliance review before a customer could see it.

The solution

Polluxa PLM replaced the spreadsheet stack. Every BOM is now attached to its CDSCO, state, and ASU drug regulatory evidence at design time. The Compliance Agent flags missing certificates before a product enters the launch queue. Recipe versions are tracked with full audit trails, so a regulator question that used to take a week to answer now takes minutes.

The outcome

Compliance cycle time dropped 38% in the first year. Rework — products kicked back to design for missing evidence — fell 62%. New product time-to-launch went from 6+ months to 3. The compliance team didn't shrink — they shifted from reactive evidence-chasing to proactive regulatory strategy.

We finally have one place where the regulators, the designers and our auditors agree. The evidence isn't in someone's inbox anymore. It's in the BOM.

Anil Naik, VP, Product Operations · PharmEasy

Global Sportswear

Apparel · PLM + WMS · 28 markets · top-5 global brand

Sample to shelf, 7× faster.

7×

Faster cycle

38w → 11w

Pre-season

6 → 1

Tools consolidated

28

Markets aligned

The challenge

A top-five global sportswear brand was running a 38-week pre-season cycle across six tools — PLM, sample tracker, sourcing portal, BOM costing, sustainability tracker, factory chat. Every handoff lost context. Designers, sourcing managers and factory partners were emailing screenshots of the wrong revision back and forth. Eight people per product line, full time, just to manage the seams.

The solution

Polluxa PLM consolidated all six functions into one workspace. Tech packs, BOMs, samples, supplier portals, sustainability scoring and factory chat now live on the same graph. The Sourcing Agent flags late samples automatically. The Compliance Agent attaches REACH and OEKO-TEX evidence at design time. Designers and factories see the same revision in real time.

The outcome

The pre-season cycle dropped from 38 weeks to 11. The brand now runs four seasons a year instead of two — without adding a single product manager. Six tools became one. 28 markets see the same line plan on the same day. Margin per SKU rose 6% from removing the integration tax alone.

Polluxa replaced six tools. Our pre-season cycle dropped from 38 weeks to 11. The math on that change pays the platform back many times over, every season.

VP, Product Operations · Global sportswear brand

Allbirds

Footwear · Sustainability PLM · New Zealand & US · B Corp · public company

Sustainable PLM, end to end.

100%

SKUs scored

−24%

Water intensity

CSRD

Ready

−11%

Portfolio CO₂e

The challenge

Sustainability was a brand promise that needed to become a brand fact. Proving it required pulling data from spreadsheets, supplier disclosures and one-off LCA reports, then reconciling everything once a year for the annual impact report. With CSRD and SEC Climate disclosures coming, the existing process would not survive an audit.

The solution

Polluxa PLM with sustainability scoring at the BOM level. Every component now carries CO₂e, water, recycled content, end-of-life class and evidence-doc links. Supplier disclosures are ingested as evidence-bearing PDFs and parsed into the same fields. CSRD reports generate from the same data designers see at the point of choosing a material.

The outcome

100% of SKUs sustainability-scored. Designers — given visibility into per-component CO₂e — started picking lower-impact alternatives unprompted; portfolio-level CO₂e per unit fell 11% in twelve months. Water intensity down 24%. The CSRD filing took three working days; the previous annual report took six weeks.

We stopped reconciling sustainability data once a year. It lives in the BOM now, where designers actually make the decision. The disclosure writes itself.

Director of Sustainability · Allbirds

Pepperfry

Home & Furniture · Commerce + Logistics · India · Founded 2011 · 1,200+ vendor network

Configurable furniture, white-glove delivery.

+34%

Conversion

−18%

Returns rate

1,200

Vendors onboarded

94%

In-room install OK

The challenge

India's largest online furniture brand was running configurable products (fabric × finish × dimensions) at scale, with 1,200+ vendors manufacturing the back end. Last-mile was a two-person, in-room install nightmare with high failure rates. Returns were brand-damaging because they meant a customer waited three weeks for the wrong sofa.

The solution

Polluxa Commerce now handles configurable products with live pricing per combination, pushed straight to manufacturing. The vendor portal onboards 1,200+ partners with self-serve order management. Logistics with white-glove scheduling, two-person crew dispatch and branded tracking now manages the last 50 feet of the customer experience.

The outcome

Conversion up 34% — configurations no longer freeze when a customer hesitates. Returns down 18% — fit and finish errors caught at design time, not at the customer's door. 94% of installs complete on the first visit. The brand operates the largest white-glove furniture network in India, and it's profitable.

Configurable, white-glove furniture is the hardest e-commerce category. Polluxa is the first platform that doesn't pretend the hard parts away.

Director, Digital Commerce · Pepperfry

Licious

Fresh F&B · WMS + Logistics · India · Founded 2015 · 12 cities

Cold-chain, batch-traced, zero waste.

−38%

Spoilage

99.4%

FEFO accuracy

12

Cities live

90→8

Min recon/day

The challenge

Premium fresh meat across 12 Indian cities, sold to customers who expect store-quality cuts in two-hour slots in 42°C summers. Three disparate systems (WMS, cold-chain routing, batch-and-expiry). At month-end, finance reconciled by hand and roughly 4% of daily SKU-units ended up in the "where did this go" column. FEFO was technically the policy; in practice it was picker-decided.

The solution

Polluxa WMS with FEFO baked into the picking scanner — the picker doesn't decide anymore, the bin tells them which unit. The cold-chain agent watches every rider's bag temperature continuously and flags drift before the customer opens a package. One inventory truth now spans Licious's own app, quick-commerce partners and B2B accounts.

The outcome

Spoilage fell 38% year-over-year on comparable category mix. FEFO accuracy went from a generous 84% to 99.4%. Daily reconciliation went from 90 minutes to 8. Customer NPS rose 11 points — partly because the cold-chain agent now catches temperature events before complaints land in support inboxes.

FEFO is not a feature. It's a behavior. You have to remove the choice. The picker should not be deciding which unit to pull — the scanner should.

Madhura Deshpande, Head of Supply Chain · Licious

TeaBox

Premium F&B · Commerce + CRM · India HQ · 38 countries served

From garden to mug, 38 countries.

38

Countries

+48%

Subscriber LTV

3.2s

Mobile TTI

+22%

Repeat-order rate

The challenge

Premium loose-leaf tea sold D2C across 38 countries. Subscriptions, gifting and corporate orders each ran on a different stack with a different identity model. A customer who bought a gift in November and a subscription in March was treated as two customers. Mobile storefront TTI was over 7 seconds, killing conversion in the markets that mattered most.

The solution

Polluxa Commerce + CRM unified the storefront, subscription engine, gifting flows and corporate accounts. Mobile-first PWA brought TTI under 3.2 seconds globally. The SDR Agent now handles inbound corporate enquiries; the Catalog Agent localizes descriptions, tasting notes and shipping rules per market without a translator queue.

The outcome

Subscriber LTV rose 48% — because customers are now recognized across gifts, repeat orders and corporate purchases. Repeat-order rate up 22%. Mobile TTI 3.2 seconds, two seconds faster than the previous stack. 38 countries served with a single backend, no regional forks, no separate teams.

We sell tea, but the operating system is what scales. Polluxa let us treat a buyer in Tokyo and a corporate gift in Frankfurt as the same person. That's the whole game.

Co-founder · TeaBox

The numbers behind the agentic enterprise.

How PLM accelerated pharma compliance cycles.

The challenge

The solution

The outcome

Sample to shelf, 7× faster.

The challenge

The solution

The outcome

Sustainable PLM, end to end.

The challenge

The solution

The outcome

Configurable furniture, white-glove delivery.

The challenge

The solution

The outcome

Cold-chain, batch-traced, zero waste.

The challenge

The solution

The outcome

From garden to mug, 38 countries.

The challenge

The solution

The outcome

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